Privacy Policy

1. Introduction

WebVoltCRM LLC ("we," "us," "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your data.

2. What Data We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, and business details provided during registration or onboarding.
• Business Data: Business name, address, service categories, operating hours, and any information you add to your business profile.
• Lead & Customer Data: Names, contact information, service requests, and messages submitted by your customers through your lead capture pages.
• Usage Data: How you interact with the platform, including pages visited, features used, and actions taken.
• Device & Technical Data: IP address, browser type, device type, and operating system.
• Communication Data: Records of emails, SMS messages, and notes sent through the platform.

3. How We Use Your Data

We use collected data to:

• Provide, operate, and improve the WebVoltCRM platform
• Send you lead notifications, follow-up reminders, and system alerts
• Process payments and manage your subscription
• Respond to support requests and communications
• Analyze usage to improve platform features and user experience
• Comply with legal obligations and enforce our Terms of Service

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Trusted third parties who help us operate the platform (e.g., hosting, email delivery, AI services) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice to affected users.

5. Data Protection

We implement appropriate technical and organizational measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure, access-controlled data storage
• Regular security assessments
• Restricted internal access on a need-to-know basis

While we take security seriously, no system is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated data. See our Data Deletion Policy for details.
• Portability: Request your data in a portable format.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at info@webvoltcrm.com.

7. Cookies

We use cookies to keep you logged in and improve your experience. See our full Cookie Policy for details and opt-out options.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, data is deleted within 90 days unless retention is required by law.

9. Contact

For privacy inquiries, contact us at info@webvoltcrm.com.